Desirable Qualities, Skills and Competencies:

• Ability to process all the ICT activities of the journal office and SERO, including web page detailed activities,
• Ability to work with the statistical soft wares,
• Ability to work and process confidential information with discretion and sensitivity
• Excellent interpersonal and organizational skills and the ability to prioritize under pressure
• Excellent verbal and written communication skills
• Ability to maintain ICT materials, documentation for external reports and other

Roles and Responsibility

• Be responsible for all ICT operational activities and effective management, performance and improvement of ICT functions
• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks of SERO and EJPHN (installing, configuring and maintaining the computers)
• Talk institute ICT staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Provide support, including procedural documentation and relevant reports to the SERO staff as needed
• Prepare EJPHN and SERO ICT tasks annual business plan, annual budget
•  Ensure that all ICT spend meets public procurement standards
•  Continually update and administer anti-virus, firewall and VPN infrastructure to ensure that all systems are secure and comply with Data Protection requirements.
•  Create and manage user accounts on Active Directory and Exchange
•  Collect, document and present processes, project and product metrics such as utilization, lead times, bug detection and quality statistics
• Deal with routine queries and complaints

Skills

• You will need to show evidence of the following:
• The ability to think logically
• A good memory of how software and operating systems work
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
• The ability to work well in a team
• Problem solving skills
• A strong customer focus
• The ability to prioritize your workload
• Attention to detail.

Personal accountability level:

• Accountable and responsible for the accurate recording and maintenance of ICT Asset Registry
• Responsible for accurate recording of logs and timely response to concerned bodies /clients
• Responsible for backup processes and data recovery
• Responsible for ensuring documentation is up to date relating to the tasks
• Proactive approach to personal and professional development

Qualification:

• MSc/BSc in ICT, Computer Science or Computer Engineering

Minimum Experience: Four years

Required number: One (1)