World Vision Jobs Vacancies 2018 for ICT Officer- Customer Support – Jobs in Ethiopia
አዳዲስ ስራዎች በኢትዮጵያ ውስጥ, World Vision Jobs Vacancy, World Vision Recruitment, World Vision Jobs Opportunities… Job s details below…
ተፈላጊው አመልካች (ዎች) ይህንን እድል ለማጣራት በዚህ ገጽ ላይ ያሉትን ዝርዝሮች እና ሂደቶች ለመከተል.
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World Vision Vacancies 2018
As an International Christian Humanitarian Development organization, World Vision Ethiopia (WVE) is trusted to deliver community service through its 58 Area Development programs (APs) located in seven regional states of the country. Currently, WVE envisions a thriving organization where our improved business processes come together to transform and model organizational leadership built on sustainable practices. WVE is looking for persons who fulfill the following qualifications.
Purpose of the position:
To represent ICT Cluster Program Office( CPO)s management team and provide technical advice & support to the CPO and its respective Area Programs (APs) in IT services.
ICT Officer-Customer Support staffs are responsible for managing and responding to customer requests by diagnosing and resolving problems and for supporting the ongoing technology needs of all employees by providing Level 1 help desk support for CPO requests, and assisting with leading and coordinating the activities of the client technology services and support area of IT by escalating and follow up to Level 2 and Level 3 support as per the SLA. These staffs respond to requests for IT support, logging problems, generating trouble tickets, attempting to diagnose and resolve problems, and if necessary, escalating the problem to the appropriate level of expertise. They are responsible for documenting solutions to problems and developing end-user guidelines. On an ongoing basis, they work to improve customer support processes and practices. In addition, they evaluate and recommend client software and hardware and give inputs for purchasing new or upgraded products.
Major Responsibilities include
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Job Requirements
Other Competencies/Attributes:
- Fast thinker and able to make rational decisions even under pressure
- Fast learner and always a step ahead in terms of quality and timely delivery of IT services
- Team Player
- Committed and loyal person
- Able to communicate effectively verbal as well as written with documentation and reporting skills
- Exhibit professional ethics in handling confidential information, uses ICT systems, passwords and resources as per the policies and requirements of World Vision Ethiopia/International
Qualifications: Education/Knowledge/Technical Skills and Experience
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- Qualification required: BSc in Computer S., Information Technology, Electrical Engineering or related fields
- Experience: minimum of 4 years
- Technical Training qualifications
- Required: certified A+, Network +, MCP training.
- Preferred certified in A+, N+, MCP, CCNA, MCSA
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- Working Environment / Conditions:
- Work environment: Cluster Program Office based with planned travel to APs and Non-AP sites
- Travel: 50% Domestic/international travel is required.4. Additional Requirements: Committed to the organization’s vision, mission and core values
- On call: 30%
How to Apply
Interested applicants are required to email on or before the closing date of this announcement to [email protected]
. World Vision Ethiopia is a child focused Organization and is striving to keep children safe and is committed to ensuring that only those who are suitable to work with children are considered for this position.