As the Country IT Support you have a responsibility to provide support towards all local users & systems. Your main goal and priority is to maintain the Infrastructure environment and create a high level of user satisfaction as your personal goal. You will respect the boundaries of the IT policies & regulations.

• Support the business, first line support and incident management
• Take responsibility for country infrastructure of those countries assigned to you (includes modular cabling system, switches & servers).
• Provide assistance in Server or Network support, based on input of the Group Network & Sever Administrators
• Prepare and coordinate new hardware/software deployments and upgrades.
• Maintain and administer the Global asset management system.
• Provides basic training to users on equipment and software operations.  Instructs users on operation of local, company based applications.
• Translate corporate IT policies, rules and regulations towards the local business within the country or countries under your responsibility.
• Follow up on purchases (within the global standard) and by following the required procedures
• Drive change through the organization by create an open and honest communication platform, respect all IT procedures, embrace and uphold digital safety and provide feedback when needed.
• Being part of the Global IT Support organization you will take a share of responsibility within project work groups, additional roles, defined by the Global Service Desk Team Lead.
• You will respect the boundaries of the IT policies & regulations
• Place third party / vendor service calls, when necessary:
• Accompanies service technician on-site
• Coordinates repair, follows-up call
• Obtains and verifies service charges for repairs
• Perform other duties as assigned by you immediate supervisor.

• Strong customer service orientation (“Customer comes first” mindset).
• Solid problem-solving skills.
• Ability and desire to learn and evolve his or her skills.
• Hands on, proactive and responsible, with excellent interpersonal and communication skills
• Result-oriented, self-starting, self-motivated and able to work independently.
• Team working and collaboration attitude.
• Stress resistant, flexible
• ITIL Foundation v3 certified is a strong plus